Careers at Clinisupplies

Customer Care Specialist

Harrow

Reporting to: Customer Service Manager

Department: Operations

Location: Harrow

Company Information

Established in 2000, Clinisupplies is a UK based medical devices company specialising in the manufacturing and marketing of products for the primary and secondary healthcare sectors.

Mission

To enhance quality of life and provide peace of mind

Vision

To establish a global footprint in healthcare by 2020, enabling our innovations to benefit people today and in the future

Values

  • Passion – to strive to better understand people’s needs
  • Respect – to always act with honesty and integrity
  • Ambition – to innovate and make real change in healthcare
  • Positive attitude – to have a positive attitude in all that we do

What do we stand for?

Same on outcomes. Better on price

At Clinisupplies, we want to make a difference in healthcare. That means understanding our customers’ needs and delivering on their biggest priorities. We recognise that the NHS needs to offer quality of care and save money – that’s why Clinisupplies offers products that are designed to deliver value to customers. With a strong focus on Urology, Wound & Skin care, and Wound Closure, our products and services are developed to assist clinicians and patients, with practical solutions that provide high quality outcomes at an exceptional price.

Job Purpose

The Customer Care Specialist will be responsible for customer retention operations through following the company’s customer retention strategy.  You will deliver high levels of customer service to external and internal customers.

Key Responsibilities

Reporting directly to the Customer Service Manager, you will:

  • Be responsible for introducing new patients to the business through welcome calls and welcome letters
  • Be responsible for completing retention calls during specified time frames to existing customers to provide an efficient repeat prescription service
  • Be the primary point of contact for repeat prescriptions between customers and the business through receiving and replying to communications (including telephone calls and emails) in a professional, courteous and timely manner
  • Promote the dispensing service and its initiatives
  • Ensure the patient database is updated with customer details, any special instructions and follow up call dates and responses
  • Assist in the follow up of outstanding prescriptions to ensure the delay in customer service is at a minimal
  • Accurately record and process customer orders on the relevant computer systems
  • Assist in monitoring and entering Electronic Prescription System nominations
  • Assist the Customer Services Department with any duties as reasonable required

Experienced Required

  • Experience in a telephone based customer service role
  • Good literacy and numeracy to GCSE ‘O’ level
  • Intermediate IT skills (Microsoft Office)
  • Excellent organisation skills
  • Good communication skills and excellent telephone manner when dealing with customers.
  • Excellent attention to detail when listening and placing orders
  • Can multi-task in a busy, customer service environment

Knowledge

  • Experience in dealing with external customer queries and providing excellent customer service always
  • Previous customer service telephone experience
  • Previous administrative work experience processing customer orders and queries

Desirable

  • Has some experience of working in a medical or healthcare environment

The working hours are 35 hours per week Monday-Friday between 08:00am – 18:00pm.

Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We offer an attractive benefits package including a competitive salary, 26 days holiday (increasing with service) plus bank holidays, pension, profit related pay, life assurance and personal accident insurance.

Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

How to apply

If you are interested in this position, please forward your CV to recruitment@clinisupplies.co.uk

Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process.