Clinisupplies Statement on Recent Operational Changes

At Clinisupplies, we have always prided ourselves on our commitment to transparency, customer satisfaction, and responsible business practices. We are writing today to update you on a significant development regarding our contact centre operations.

The Situation

After careful consideration, we have made the difficult decision to relocate our contact centre operations from Croxley to Bridgwater in order to establish a Centre of Excellence for our consumers. This move is part of a long-term strategy to strengthen our services, improve efficiency, and continue to provide exceptional support to our customers.

We understand that any change, especially one of this nature, may raise questions or concerns, and we want to address these openly.

Our Commitment to You

While this change may involve restructuring certain internal operations, please rest assured that our commitment to you, our customers and partners, remains unwavering. Our top priority is to ensure that the service and support you receive will continue without disruption. We are working to ensure a smooth transition and have put in place robust measures to support our team and minimise any impact on our customers.

• Customer Service Continuity: We have dedicated teams in place to ensure that customer queries are handled seamlessly throughout this transition. There will be no interruption to the level of service you expect from us.
• Employee Support: For those affected by this change, we are offering a comprehensive support package, including relocation assistance, job placement support, and career coaching. Our people remain our greatest asset, and we are committed to providing them with all the resources they need during this period.
• Ongoing Communication: We will continue to keep you informed about any developments that may affect you. Our customer service team will be available to answer any queries and provide additional clarity as needed.

Looking Ahead

We are confident that these changes will help us continue to grow and improve as a business, enabling us to better meet your needs and provide enhanced services. We appreciate your understanding and support as we implement these changes and move toward a stronger, more efficient future.

We want to take this opportunity to thank you for your continued trust in Clinisupplies. We look forward to continuing to serve you with the same commitment to quality and service that you’ve come to expect from us.

Deborah Winfield,

Chief Consumer Officer